I’ve had a lot of jobs. So I don’t know if that makes me qualified, or if after a lot of hit and misses I can just tell you what not to do, but overall, I’d say I’m a good administrator. I’m glad to no longer have ‘Receptionist’ as my work title, but I know how it’s done. That’s for sure.
Here are my top ten tips to keeping your job as a Receptionist:
- Be on time. The occaisional late day is acceptable and happens to everyone, but everyday? The traffic won’t change, you have to change to suit the traffic.
- Listen. If you don’t understand an instruction, or you didn’t hear it correctly. Ask again. Repeat that phone no. back. You might feel stupid at the time, but you won’t feel as stupid in the long run.
- Take your lunch break out of the office. Don’t sit at your desk. This basically goes for all roles but especially for receptionists. It looks unprofessional to eat at your desk and when a client arrives in Reception, you can’t swallow and tell him/her ‘Sorry I’m just on my break, let me find someone to help you’.
- Keep a working to-do list and calender. If the system you have doesn’t work, change it.
- Prioritise. Complete one job at a time and unless you are the BEST multitasker ever.
- Know your staff and your clients. You should know which staff accept telemarketing phone calls and which can’t stand it. You should know what clients to put straight through and which to grill for more information.
- Don’t take lots of sick days. Receptionists are normally young and people assume the worst. Better to be sent home than to be at home and have them in the office assuming. I’d say a working goal is no more than half the amount you are allocated per year.
- Limit your personal chatter, internet use and phone time. Companies only have a certain amount of tolerance, if any, for these things. Learn your company quick, don’t always follow other employee’s examples.
- Proof. Nothing worse than a typo in a phone message or on a contract. Double check who you send that email to. Things can always get awkward.
- Breathe.Some people just don’t understand how important Receptionists are. You run that office.